$ cat retainer.md

Ongoing support after launch.

Project delivery covers the initial build and launch only. Once your app is live, an SLA Retainer covers monitoring, routine maintenance, and incident response — billed monthly, month-to-month, cancel with 30 days' notice. New features, schema changes, and scope expansion still go through a Change Order.

Basic

Monitoring and minor fixes

$125/mo

3 hours included / month

Weekly Swarm, database, and Tailscale health checks
Minor bug fixes (non-feature changes)
Dependency and security patching
Standard business-hours response times

Overage billed above included hours

Standard

More hours, priority scheduling

$275/mo

5 hours included / month

Everything in Basic
Priority scheduling for maintenance windows
Post-incident summary within 48 hours
Standard business-hours response times

Overage billed above included hours

fastest response

Priority

24/7 critical response

$600/mo

8 hours included / month

Everything in Standard
24/7 Critical-severity response commitment
1-hour response window for Critical issues
Top scheduling priority across all tiers

Overage billed above included hours

Response Time Commitments

Critical

System down / total outage

4 business hrs (1 hr on Priority)

High

Major feature broken, data inaccessible

1 business day

Medium

Non-critical bug affecting usability

3 business days

Low

Minor, cosmetic, informational

Next maintenance cycle

Response times apply Mon–Fri, 8am–5pm Central Time, except where 24/7 coverage is included in the tier. "Response" means acknowledgment of the issue — resolution time varies with severity and complexity.

Not Covered By Any Tier

New features, UI changes, or additional endpoints
Database schema changes or data migrations
Changes to AI agent prompts or model configuration
New third-party integrations
Infrastructure scaling beyond the deployed node count
Issues from Client changes made without prior notice

Any of the above requires a signed Change Order — see pricing.