$ cat process.md
Every engagement follows the same nine-stage path, so you always know what's happening and what's next. No phase begins without the prior one signed off.
We finalize the contract and project details.
We align on goals, scope, and timeline.
We gather requirements and create the plan.
We design the solution for your approval.
We build your solution with quality in mind.
We test thoroughly to ensure reliability.
You review the milestone and provide feedback.
We launch your solution and go live.
We confirm satisfaction, deliver final assets, and close the project.
Each milestone follows the acceptance process defined in your Statement of Work — a written delivery notice starts a fixed review window, and unresolved feedback within that window means the milestone is deemed accepted.
Founder & CEO
Executive leadership, business strategy, client contracts, escalations, and final approvals.
Project Operations Manager
Project coordination, client communication, documentation, scheduling, and operational support.
For general project questions, contact Damian. For executive or business matters, contact Brodie.
Business hours
Monday – Friday, 8:00 AM – 5:00 PM CST
Response time
We aim to respond to all emails within one business day.
Primary communication
Email is our primary form of communication.
Project updates
You'll receive regular updates tied to the project schedule and milestones.